Statistics hub

The numbers behind the problem

Every statistic on our site, with its source. Industry figures are third-party estimates and vary by methodology; treat them as directional.

62%

of calls to small businesses go unanswered

85%

of callers who reach voicemail never call back

$126K

estimated average yearly revenue a small business loses to missed calls

23%

average no-show rate across service industries

27%

average no-show rate in healthcare

$3,600

lost per month by a typical salon with a 20% no-show rate

35–40%

of calls salons miss during peak hours

82%

of consumers prefer to book online rather than by phone

40%

of online bookings happen outside business hours

48%

of consumers have switched providers after a poor booking experience

40%

of home-service calls come outside business hours (industry estimate)