Reactivation

Your easiest new revenue is already in your client list.

Reactivation spots clients who are overdue (60, 90 or 180 days) and sends a personal note that can book them on the spot.

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The problem

Clients drift away quietly.

Most don't leave because they're unhappy. Life gets busy and nobody reminds them. A personal, well-timed message brings many of them back, but nobody has time to send hundreds of them.

48%

of consumers have switched providers after a poor booking experience

How it works

What happens, step by step

1
Finds who's overdue
Based on each client's normal rhythm, e.g. a lash fill every 3 weeks or a tune-up every 6 months.
2
Sends a personal note
Mentions their last service and stylist, with an optional offer you approve.
3
Books in the thread
Replies turn into bookings without anyone on your team lifting a finger.

Sample text · 90 days since last visit

Hi Marcus, it's Bay Comfort HVAC. It's been about 6 months since your AC tune-up. Want us to check it before the summer rush? I have openings next week.

Yeah good idea. Tuesday morning?

You're set for Tuesday, 8–10 AM. Same address on Elm St?

Controls & guardrails

You set the rules. It follows them.

You approve message templates and any discount before anything sends
Frequency caps: no client gets more than one reactivation message a month
Only clients who have opted in to texts are contacted
Instant STOP handling and suppression lists

What it moves

The numbers you'll see in your dashboard

60/90/180

Default lapse windows (customizable)

1-tap

Approve each campaign

Reactivated revenue, tracked per campaign

Common questions

Isn't this spam?

Not when it's relevant, personal, infrequent, and sent only to clients who opted in. Clients can reply STOP at any time, and we honor it instantly.

Stop losing customers to voicemail.

Join the founding cohort: 30% off for 24 months and free white-glove setup. Only 15 spots.